Complaints

Do you have any complaints? You can email us at [email protected] Our aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with.

As of 15 February 2016 it is also possible for customers within the EU to file a complaint via de ODR platform of the European Commission. This platform can be found here: http://ec.europa.eu/odr. If your complaint is not filed anywhere else yet, you may file it with the aforementioned platform.

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